Shipping Policy

1. Order Processing

All orders are carefully reviewed and prepared before dispatch. Orders are generally processed within 1–2 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, available shipping and tracking information will be provided through your registered contact details.

2. Delivery Within the UAE

We currently offer delivery across the United Arab Emirates (UAE).

Delivery times may vary depending on the delivery location, courier availability, public holidays, weather conditions, or other circumstances beyond our control.

Remote or hard-to-reach areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

Any applicable free-shipping offer will be subject to the terms and conditions displayed on our website at the time of purchase.

4. Tracking Your Order

Where tracking is available, tracking details will be provided after your order has been dispatched.

You may use the provided tracking information to follow the progress of your shipment.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• Building or villa details
• Apartment or unit number, where applicable
• Street or area
• City / Emirate
• Contact telephone number

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

6. Delivery Attempts

Our delivery partner may contact you using the phone number provided with your order.

If the customer is unavailable at the time of delivery, additional delivery attempts may be made according to the courier's delivery procedures.

If an order is returned because the customer could not be reached or the delivery information was incorrect, additional shipping charges may apply for re-delivery.

7. Delays

While we aim to deliver all orders within the estimated delivery period, occasional delays may occur due to circumstances outside our control, including:

• Severe weather conditions
• Public holidays
• Courier operational issues
• Incorrect delivery information
• High order volumes
• Unexpected transportation or logistical delays

We appreciate your understanding in such circumstances.

8. Damaged Packages

Please inspect your package when you receive it.

If your order arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the damaged product.

We will review the issue and assist you according to our applicable return and refund policy.

9. Contact Us

If you have any questions about your order, shipping, or delivery, please contact our customer support team through the contact details provided on our website.

We will be happy to assist you.