Introduction
Welcome to Avezora. We respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we may collect when you visit our website, place an order, contact our support team, or otherwise interact with our services.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
We aim to collect only the information reasonably necessary to process orders, provide customer support, deliver products, and improve your shopping experience.
Information We Collect
Depending on how you interact with our website, we may collect different types of information.
Personal Information
Such as your name, phone number, email address, and delivery address when you place an order.
Order Information
Products ordered, order number, delivery details, order status, and related communications.
Technical Information
Certain technical information such as browser type, device information, IP address, and website usage may be collected automatically.
Communications
Messages, emails, or other information you provide when contacting our customer support team.
How We Use Your Information
We may use the information we collect for the following purposes:
- To process and fulfill your orders.
- To arrange delivery of your purchases.
- To provide order confirmations and updates.
- To provide shipment tracking information.
- To respond to customer support requests.
- To process returns, cancellations, or other order-related requests.
- To improve our website, products, and services.
- To prevent fraud, misuse, or unauthorized activity.
- To comply with applicable legal or regulatory requirements.
We do not use your information for purposes unrelated to the operation of our store without an appropriate basis or, where required, your consent.
Orders & Payments
When you place an order with us, we collect the information required to process and deliver your purchase.
| Information | Purpose |
|---|---|
| Name | Order processing and delivery identification |
| Phone Number | Delivery coordination and customer support |
| Email Address | Order confirmation and shipment updates |
| Delivery Address | Shipping your order to the requested location |
| Order Details | Processing, fulfillment, returns, and support |
Cash on Delivery
We currently offer Cash on Delivery (COD) as our available payment method. Since payment is made in cash upon delivery, we do not require you to provide online card payment details to place a COD order.
Delivery & Order Tracking
We currently provide shipping within the UAE only.
Once your order has been processed and dispatched, we may share the necessary delivery information with the relevant courier or delivery service so that your order can reach you.
We may also send you a tracking number via email after your order has been dispatched. You can use this information to monitor the status of your shipment.
Your delivery address and contact information may be shared with the delivery provider only as reasonably necessary to complete your shipment.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to help provide a better browsing experience.
What Are Cookies?
Cookies are small files stored on your device that can help websites remember information about your visit.
Why We May Use Cookies
- To keep essential website functionality working.
- To remember certain preferences.
- To understand how visitors use our website.
- To improve website performance and user experience.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Sharing Your Information
We do not sell your personal information to third parties.
We may share limited information with trusted service providers when necessary to operate our store and provide services to you.
Delivery Providers
Necessary delivery details may be shared to fulfill and deliver your order.
Service Providers
Certain providers may process information on our behalf for website or business operations.
Legal Requirements
Information may be disclosed where required by applicable law or lawful requests.
Business Protection
Information may be used when reasonably necessary to prevent fraud, abuse, or security threats.
Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
This may include retaining information for order processing, customer service, accounting, record keeping, fraud prevention, dispute resolution, and compliance with applicable legal obligations.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable requirements.
Your Privacy Rights
Depending on applicable law and your circumstances, you may have certain rights regarding your personal information.
- Request information about the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Ask questions about how your information is used.
- Request deletion of information where applicable.
- Contact us regarding privacy-related concerns.
Some requests may be subject to legal, security, contractual, or operational limitations. We may need to verify your identity before responding to certain requests.
Children's Privacy
Our website and services are intended for general consumers and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact our support team so that we can review the situation and take appropriate action where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable requirements.
When we make changes, we will update the “Last updated” date displayed at the top of this page.
We encourage you to review this page periodically so that you remain informed about how we handle your information.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please contact our Customer Support Team.
Have a privacy question?
Our team will be happy to help you with questions regarding your personal information and privacy.
Contact Privacy Support